ReviewDone (“we”, “our”, “us”) respects your privacy and explains here how we collect, use, and protect personal information when you use our platform.
1. Information We Collect
We may collect the following categories of information:
Account information
- Name
- Email address
Review information
- Star rating, title, and review text
- Purchase date
- Display preference (real name or anonymous verified buyer)
- Uploaded proof files (images or videos)
- Edit history (including edited-at timestamps)
Usage & technical information
- Session and authentication cookies
- Aggregated page-view counts (platform-wide and per shop page), used to show visit statistics and improve the service
2. Reviews, Proof & Publication
Publication: Reviews are published immediately after submission when purchase proof is provided. We do not require manual pre-approval before a review goes live on a shop page.
Editing: You may update your own published reviews from your dashboard. Edits are stored and may show an edited date publicly. Users cannot delete published reviews; see our Terms & Conditions.
Moderation: After publication, we monitor reviews for spam, abuse, threats, defamation, or policy violations. Reviews that break our rules ReviewDone can take action on that review. Shop owners cannot pay to remove or suppress reviews.
3. How We Use Your Information
We use your information to:
- Operate accounts and authenticate users
- Publish and display reviews and shop pages
- Store and review purchase proof for fraud prevention
- Enforce community guidelines and respond to reports
- Calculate reviewer recognition badges and dashboard progress
- Measure aggregated traffic and improve platform performance
- Respond to support, privacy, and legal requests
4. Proof Files
Proof files (receipts, order screenshots, and similar) are used to support review authenticity and moderation.
5. Public Information
The following may appear publicly on ReviewDone:
- Review text, rating, and publication (or edited) date
- Your display name, or an anonymous verified-buyer label
- Reviewer recognition badge (only when you post under your real name and meet program thresholds)
- Proof images marked as public
- Business replies to your review
- Reactions and comments from other logged-in users, where enabled
6. Reviewer Recognition
If you earn reviewer recognition (for example, Rising Reviewer or Gold Reviewer), we process your count of eligible published reviews to determine your tier and show badges on applicable public reviews.
Recognition is automated, may change over time.
7. Cookies & Sessions
We use cookies and similar technologies to:
- Keep you signed in
- Protect against abuse
- Remember preferences where applicable
You may limit cookies in your browser settings; some features may not work without essential session cookies.
8. Data Security
We take reasonable measures to protect user data, including:
- Encrypted connections (HTTPS)
- Restricted access to private proof and admin tools
- Authentication for account actions
- Moderation and monitoring workflows
10. Your Rights & Requests
You may contact us to request:
- Access to or correction of account information
- Account deletion
- Clarification about how your review or proof is handled
- Review of content that violates our policies
Published reviews generally cannot be deleted by users after posting. We may retain certain records (including proof metadata) for fraud prevention, security, or legal compliance even after account deletion.
11. Legal Disclosure
We may disclose information when required by:
- Applicable law in Bangladesh
- Valid court orders or legal process
- Law enforcement requests we are legally obliged to honor
12. Children
ReviewDone is not intended for children under 13. We do not knowingly collect personal information from children under 13.
13. Policy Updates
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of ReviewDone after updates means you accept the revised policy.
14. Contact
Privacy inquiries: privacy@reviewdone.com
General support: hello@reviewdone.com