Welcome to ReviewDone. By using ReviewDone (“Platform”, “we”, “our”, “us”), you agree to these Terms & Conditions. If you do not agree, please do not use the platform.
1. Purpose of ReviewDone
ReviewDone is a public review platform where users share verified experiences about online businesses, ecommerce stores, social media pages, and service providers in Bangladesh.
Our goal is to improve transparency and trust in online commerce through authentic reviews backed by purchase proof.
2. User Responsibilities
By submitting a review, you confirm that:
- Your review reflects a real purchase or transaction experience.
- Your uploaded proof belongs to you or you have permission to use it.
- Your review is truthful to the best of your knowledge.
- You are not intentionally posting false, misleading, defamatory, threatening, or abusive content.
- You will not impersonate another person or business.
Users are fully responsible for the content they submit.
3. Review Publication & Moderation
Important: Reviews are published immediately after submission. Purchase proof is required with each review. ReviewDone does not pre-approve reviews before they appear on shop pages.
When submitting a review, you may provide supporting proof such as:
- Receipts
- Order confirmations
- Payment screenshots
- Delivery confirmations
- Chat screenshots
- Product photos or videos
Proof documents are collected and stored securely. We do not manually approve each review before publication; your review text is published as submitted, subject to post-publication monitoring.
Post-publication moderation: After a review is live, ReviewDone may:
- Monitor for spam, abuse, threats, or policy violations
- Remove or hide reviews that violate our guidelines
- Request additional information from reviewers
- Investigate flagged or reported content
4. Editing & Deleting Reviews
Editing:You may edit your own published reviews from your account dashboard (for example, rating, title, body, and whether your name or an anonymous verified-buyer label is shown). Edits are recorded and may display an “edited” date on the public review.
Deleting: Users cannot delete their own reviews after publication. Shop owners cannot delete customer reviews. ReviewDone may remove or hide reviews only when they violate these Terms or our community guidelines.
To report a problem with your review, contact hello@reviewdone.com.
5. Reviewer Recognition
ReviewDone may award reviewer recognition badges (such as Rising Reviewer, Trusted Reviewer, Gold Reviewer, Community Expert, and Elite Guide) based on your number of published, eligible reviews.
Badges are automated and may appear on public reviews when you post under your real name. Recognition tiers, thresholds, and badge display may change at our discretion. Badges do not constitute employment, endorsement, or paid promotion by ReviewDone.
6. Prohibited Content
We do not allow:
- Fake or incentivized reviews
- Spam
- Hate speech
- Harassment
- Threats or blackmail
- Personal attacks
- Sharing others’ private information without consent
- Illegal content
Reviews may be removed or hidden if they violate these rules.
7. Business Rights
Verified business owners may:
- Claim their business page
- Update public shop profile information
- Reply publicly to reviews on their shop page
Businesses cannot delete, edit, or pay to hide customer reviews. ReviewDone does not sell removal of negative feedback. We may temporarily hide content during an investigation.
8. Defamation & False Claims
Users must avoid making knowingly false accusations.
ReviewDone is a neutral platform and does not independently guarantee the truthfulness of user-generated content.
If a business believes content is defamatory or false, they may reply publicly on their shop page or contact us for moderation review.
9. Privacy & Proof Documents
Proof you do not mark as public is visible only to authorized ReviewDone moderators, unless disclosure is required by law. Proof you mark as public may appear on your review with a “Proof on file” indicator.
Sensitive information in proof files may be blurred or restricted at our discretion. See our Privacy Policy for details on data handling.
10. Intellectual Property
Users retain ownership of their submitted content but grant ReviewDone a non-exclusive, worldwide license to display, store, distribute, and moderate submitted reviews and related proof on the platform.
11. Account Suspension
We may suspend or terminate accounts involved in:
- Fraud or fake reviews
- Abuse or harassment
- Repeated policy violations
- Illegal activity
12. Limitation of Liability
ReviewDone is provided “as is”.
We are not responsible for:
- Business losses or reputation harm
- Disputes between users and businesses
- Accuracy of user-generated reviews
You use the platform at your own risk.
13. Bangladesh Law
These Terms are governed by the laws of Bangladesh.
Disputes fall under the jurisdiction of courts in Bangladesh, unless otherwise required by applicable law.
14. Changes to Terms
We may update these Terms at any time. The “Last updated” date at the top of this page will change when we do. Continued use of the platform means you accept the updated Terms.
15. Contact
Legal & disputes: legal@reviewdone.com
General support: hello@reviewdone.com